Privacy Notice for Clients

I, the patient, understand that the session booked is a private service and all charges are payable in advance of my appointment. Laser, Skin & Body has made a services recommendation and has discussed with me the initial assessment and the costs associated with the first appointment. Should I require further appointments, I understand the clinician will discuss a treatment plan and costs in detail.

I understand and agree to the following terms:

If I arrive late for my appointment, I will only be seen for the remaining time allocated.

We require a minimum of 50% deposit to book any treatments. Without this, we would not be able to offer you the appointment. All payments must be made in advance of an appointment in line with Laser, Skin & Body policy.

If I cancel late (less than 48 hours notice) or fail to attend, a minimum of 50% of the appointment cost will be charged.

If I fail to give adequate notice for free consultations and reviews, a refundable deposit of £25 will be required to re-book.

If I contact the clinic and give at least 48 hours notice that I cannot attend my appointment, the prepayment will be transferred to my next appointment.

If I have two late cancellations or fail to attend within a rolling twelve-month period, it may result in no further appointments with the clinic.

Privacy Notice for Clients

This privacy policy sets out how Laser, Skin & Body uses and protects any information that you provide when you use this website or our services.

The clinic is committed to complying with the General Data Protection Regulation (GDPR) and other relevant standards. The clinic only keeps relevant information about employees for the purposes of employment and about clients to provide them with appropriate services.

The person responsible for Data Protection is Lauren Fisher.

Our Legal Basis for Processing Data

Our legal basis for processing data is:

• Consent.
• Processing necessary for the performance of our services for clients.

Hard copy and computerised records are stored, reviewed, and updated securely and confidentially. Records are securely destroyed when no longer required. Confidential information is only seen by personnel who need to see it, and the team is trained on our policies and procedures to keep client information confidential.

To facilitate client services, personal information may be disclosed to third parties, such as insurers or regulatory authorities, when required by law.

In all cases, only relevant information is shared. Information may be disclosed to a party not involved in the client’s services only for legal or identification purposes or with the client’s written authority.

All confidential information is sent via secure methods. Electronic communications and stored data are encrypted. All computerised records are backed up, and encrypted copies are kept off-site. No information or comments about clients are posted on social networking or blogging sites.

Access is strictly controlled and limited to persons who need to have access to information in the course of their duties.

What Personal Information Do We Need to Hold?

We may need to hold:

• Details such as your name, age, address, telephone number, and relevant medical history.
• Notes of consultations, services provided, and their costs.
• Records of permission or consent for treatments or procedures.
• Any correspondence relating to your services with other professionals or organizations.

Why Do We Hold This Information?

We keep accurate personal data about clients to provide you with appropriate and safe services.

Retaining Information

We retain your records for a minimum of 6 years or as required by law. Other documents may have different retention periods based on legal or business requirements.

Retention periods may change based on updates to regulations or business needs.

Security

Information about you is stored in Laser, Skin & Body’s computer system and/or in a secure manual filing system. The information is only accessible to authorised personnel. Personal information will not be removed from the clinic without your authorised consent.

Your personal information is protected by:

• Password protection.
• Locked cabinets/rooms.
• Clinic security systems (including CCTV).
• Virus protection.
• Secure servers.
• Back-up facilities.
• Secure cloud-based storage.

Your Rights

You have several rights under GDPR:

• Access: You can request access to the information we hold about you.
• Rectification: You can correct any inaccurate or incomplete information.
• Erasure: You can request that we delete your personal information, though some data may need to be retained for legal reasons.
• Restriction: You can request restrictions on how we process your data, such as not receiving appointment reminders.
• Portability: You can request that we transfer your data to another service provider.

To exercise any of these rights, please contact us at Laser, Skin & Body.

Concerns

If you have any concerns about how we use your information and do not feel comfortable discussing it with our staff, you can contact our Data Protection Officer via email at thelsbcompany@gmail.com

You can also seek advice from The Information Commissioner’s Office (ICO):

• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
• Helpline: 0303 123 1113.
• Website: www.ico.org.uk

Disclosure of Information

In order to provide proper and safe services, information may be disclosed to:

• Regulatory bodies and authorities as required by law.
• Insurers or legal advisers in the event of a complaint or claim.

Disclosure will occur only when relevant and on a need-to-know basis. Where possible, you will be informed of requests for disclosure, except in cases where disclosure is required by law.

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This policy will be reviewed regularly and updated as necessary to ensure compliance with GDPR and other relevant regulations.